moocow specialise in web design &
internet marketing, we also offer a full range of
hosting and optimisation services. Our highly skilled
team will help you with your project all the way through
to completion and we'll make sure that you go away
feeling happy!
What can I say, but what a
fantastic and amazing job. Delivered on time, very
professional, very understanding and patients, I
would recommend moocow to anyone.
r neale
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Payments and Refunds |
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Refunds,
transfers
and
credits
will
always
be
expedited.
We
accept
your
money
quickly.
We will
return
it with
the same
haste.
Remember
that
there is
always a
short
delay in
posting
charges
and
refunds
to
credit
cards.
The
delay is
at your
bank,
not with
us.
Merchant
transactions
are
batched
and
processed
(usually)
once per
day.
Other
mysterious
workings
only
banks
understand
may take
another
day or
two.
However,
our
action
will be
EXTREMELY
timely,
once we
know of
the
request.
And we
will
always
issue
you an
email
receipt
(or
hardcopy
by
postal
mail if
you do
not have
email).
If you
cancel,
you must
decide
on how
you
would
like us
to
resolve
your
payment.
You can
choose:
Refund
to your
credit
card.
We're
happy to
do this.
It must
be to
the
credit
card
originally
used (we
must
cite the
unique
transaction
ID
associated
with
it). If
it is
older
than 90
days we
are
prohibited
from
doing a
credit
card
refund.
The
banks
insist
on
keeping
their
fees. We
do not
feel
this is
liberal
enough
and will
do
refunds
for
everything
we
received
(97%)
regardless
of age.
The
refund
would be
in the
form of
a
business
check or
PayPal
(your
option).
Refund
by
cheque.
This is
always
an
option.
Again,
we will
refund
all we
received.
If a
credit
card or
PayPal
was used
we will
refund
97%.
Refund
by
PayPal.
PayPal
prohibits
refunds
after 60
days.
So,
within
60 days
you will
receive
100% via
PayPal.
After 60
days you
will get
all that
we
received
(97%),
and your
form of
refund
--
PayPal
or check
-- is up
to you.
Keep a
credit
on file
for
later
use.
We will
retain
your
money,
at your
request,
and post
a credit
of 100%
of what
you
paid. It
never
expires
and can
be used
anytime.
You may
later
request
a refund
which we
will
happily
do (see
"refunds"
above).
Your
credit
will be
posted
to a
credit
file
viewable
on the
website
and
through
our
custom
search
utility.
we do
not
accept
refunds
on
website
because
payment
is only
taken
once the
client
is 100%
happy,
unless
moocow
media
are at
fault.
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Deliveries |
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With our tried & tested packing methods
you can be 100% sure that your order will arrive in perfect
condition! In most cases items will be sent within 24hrs
after receipt of payment & received 48hrs from date of the
order.
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Privacy Policy Statement |
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At moocow media we are very conscious of
the need to protect your privacy. We need to collect your
name, address and contact details to process your order, and
to ensure the maximum level of service can be achieved.
Credit card details are only retained for the purposes of
completing the current transaction, and are not kept on our
records. Each transaction will require the re-input of your
cards details.
Only basic information (as above) is requested. We do not
collect sensitive personal information about you.
The details we hold are for our own purposes only - we do
not provide them to other companies. Only the courier
company we use may be given you phone number for ease of
delivery in case of any problems.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually
modify your browser to prevent this happening. The
information collected in this way can be used to identify
you unless you modify your browser settings.
From time to time we may email you with details of featured
products and offers. The emails will only relate to products
we sell and in which, by virtue of having placed an order or
registered with us, you have shown an interest. You will
always be given the opportunity to refuse these emails in
the future and be removed from our mailing list. We do not
send random marketing emails to personal email addresses
(spam).
Any queries you have regarding our privacy statement should
be emailed to Web Admin.
On-line ordering with MOOCOW MEDIA is extremely safe. The
order information including your personal details and credit
card number are encrypted before being sent over the
Internet to a secure server.
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customer service contact information |
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we are always happy to
help. If you have any questions do not hesitate to call or
contact us
address: 6 Orange Row Brighton East Sussex BN11UQ
email:
services@moocowmedia.co.uk
phone: 01273 617000 |
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